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March 2002

TRENDS

  • From E Commerce Times -- "Acquiring customers may be Job One for many e-tail marketers. But only those e-tailers that convert new customers into loyal ones will thrive over the long term." -- Get busy and start creating loyalty programs, like chat, discussion, frequent buyer, etc. and do a stellar job of customer service.

  • I told you to avoid PayPal and use it only as a backup. It just got socked with a class action suit that will threaten it's existence. It is being charged with withholding funds from its users fraudulently under the guise of investigating fraud claims. It lost nearly 10 million dollars during the first 9 months of 2001 42% of which was chargebacks from unhappy customers.

  • More pay-per-placement is coming unless some lawsuits stop it. Google is now using sponsored links to get into the pay per placement game. Overture (formerly Goto.com) has been sued by some companies citing deceptive advertising practices. -- Sure is exciting in the Internet world. I'm still bidding on keywords until they quit offering them..

  • Fulcrum Analytics, reports that 16.3 million adults which is about 1/5 of adult internet users in the US used the internet for some sort of learning program last year. -- So where is your adult learning program, ecourse, or ebook?

  • Wake Up folks and get your Internet sales system going. IDC reports that Internet users will spend 1 Trillion dollars on line in 2002 up from 600 billion in 2001. -- Are you building your system to get your share of the pie or are you sitting back and watching everyone else get rich?

  • Click here for a good article on the public's feelings about pop ups, pop unders and Interstitial ads

  • 13.1 million personal digital assistants (PDAs) were shipped worldwide in 2001, up 18% from 2000. --Eventually we're all going to have to create websites that are Palm friendly.

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